Last Updated: 27-02-2025

Privacy Policy

Introduction

Al Habib Ambulance, including its subsidiaries, affiliates, and agents ("we," "us," or "our"), operates this Website and mobile application (the "App"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our App and services. By using the App or accessing our services, you consent to the collection and use of your data as described in this Privacy Policy.

We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we handle your information.

Information We Collect

Personal Information

We collect the following personal information when you register or use our services:

• Mobile Number: Used for registration, account verification, and communication related to ambulance bookings.
• Name: Used for identification purposes during the ambulance booking process.
• Location Data: We request access to your location to provide accurate and timely ambulance dispatch services. Your location is collected at the time of booking to dispatch the ambulance to your exact location.

Permissions We Request

When using the App, we may request the following permissions:

• Location Permission: To access your current location for accurate ambulance dispatch and booking services.
• Notification Permission: To send you booking confirmations, alerts, and real-time ambulance tracking notifications.

How We Use Your Information

Booking and Service Fulfillment

We use your mobile number, name, and location to process your ambulance bookings, ensure the correct ambulance dispatch, and provide real-time updates on your booking status and ambulance location.

Notifications

We will send you booking confirmations, ambulance tracking updates, and service-related notifications via push notifications or SMS. You can control your notification settings within the App.

Location Tracking

Your location data is used only for the purpose of providing ambulance services, including accurate dispatch and tracking. We do not store or share your location data for any other purposes.

Healthcare Services and Management

As part of the Healthcare Services and Management provided by our App, we focus on facilitating timely and reliable ambulance transport services. We use the personal information you provide (e.g., name, mobile number, and location) to efficiently manage your ambulance bookings and coordinate with medical professionals for patient transport.

We may collect medical information related to your transport request (e.g., emergency details or patient condition) if necessary for the safe and efficient transport of the patient.

We engage with ambulance service providers, drivers, and medical professionals to ensure that the services provided are in line with healthcare protocols for patient transport.

Your information will be handled in accordance with this Privacy Policy to ensure the best care and service delivery throughout the ambulance booking process.

Data Collection and Usage

Our app, Al Habib Ambulance, collects only the necessary personal data required to provide ambulance services. This includes name, mobile number, and location for booking and dispatch purposes. We do not collect any other sensitive user data beyond what is essential for service functionality. If additional data collection is introduced in the future, we will provide full transparency by disclosing the details below:

What Data is Collected

• Personal information (e.g., Name, Email, Phone Number) – If provided by the user.
• Device information (e.g., Device Model, OS Version) – For app performance optimization.
• Location Data – Only if required for app functionality (e.g., location-based services).

Why Data is Collected

• To provide and improve app functionality.
• To enhance user experience and support services.
• To comply with legal requirements.

How Data is Stored, Secured, and Shared

Data is stored on secure servers with encryption and restricted access.

We do not share personal data with third parties except as required by law or explicitly mentioned.

Data Retention and Deletion Policy

Data is retained only for as long as necessary to fulfill the purpose for which it was collected.

Users can request data deletion by contacting alhabib.ambulane@gmail.com.

Your Privacy Rights

Users have the right to access, update, or delete their personal data.

Requests for data access or deletion can be made via alhabib.ambulane@gmail.com.

How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption and other security technologies to ensure the protection of your data.

Data Sharing and Third Parties

We may share your personal information with trusted third parties who help us deliver our services:

• Ambulance drivers and service providers: To dispatch the ambulance and provide the service.
• Medical professionals: To ensure safe and effective patient transport (only in necessary cases).
• Service providers: We may engage third-party service providers to support our operations, including SMS gateways, push notification services, and cloud storage.

We will never sell, rent, or lease your personal information to third parties.

Your Choices and Rights

Location Access

You can disable location access in your device settings. However, disabling location tracking will affect your ability to use the ambulance booking service.

Notifications

You can manage notification preferences within the App. Disabling notifications will prevent you from receiving updates on your booking and ambulance tracking.

Accessing, Updating, and Deleting Your Information

You can access, update, or delete your personal information by contacting our customer support team at alhabib.ambulane@gmail.com. Please note that deleting certain information may impact your ability to use certain features of the App.

Third-Party Websites and Services

Our App may contain links to third-party websites or services that are not controlled or operated by us. We are not responsible for the content, privacy practices, or the security of third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “last updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

What information does the Application obtain and how is it used?

User Provided Information

The Application acquires the information you supply when you download and register the Application. Registration with the Service Provider is not mandatory. However, bear in mind that you might not be able to utilize some of the features offered by the Application unless you register with them.

The Service Provider may also use the information you provided them to contact you from time to time to provide you with important information, required notices and marketing promotions.

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

Does the Application collect precise real-time location information of the device?

This Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of it in the following ways:

• Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
• Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
• Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.

Do third parties see and/or have access to information obtained by the Application?

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics

Data Retention Policy, Managing Your Information

The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. The Service Provider will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate.

If you'd like the Service Provider to delete User Provided Data that you have provided via the Application, please contact them at alhabib.ambulane@gmail.com and they will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Children

The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discovers that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider at alhabib.ambulane@gmail.com so that they can take the necessary actions.

Security

The Service Provider is concerned about safeguarding the confidentiality of your information. They provide physical, electronic, and procedural safeguards to protect information they process and maintain.

Please be aware that, although the Service Provider endeavors to provide reasonable security for information they process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

This privacy policy is effective as of 2025-02-27.

Your Consent

By using the Application, you are giving your consent to the Service Provider processing your information as set forth in this Privacy Policy now and as amended by them. "Processing" means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: alhabib.ambulane@gmail.com
• Phone: 9007 633 318
• Address: Manickpur, Kulgachia, Uluberia, Howrah West Bengal -711306